Shipping
Your shopping cart reflects an estimated shipping cost, based on the shipping method you chose. This cost assumes all items in your cart are going to a single address within the contiguous United States. The current flat rate shipping charge is $19.95 for all orders up to $200 before taxes. Orders above $200 have free shipping, with the exception of special handling shipments. Some items may require special handling due to their size and/or weight, which will result in an additional charge. We reserve the right to cancel and refund orders made outside of the contiguous, also known as the continental, United States. When we process your order we will make any necessary adjustments in shipping costs and notify you of changes via email. Rates are subject to change without notice.
Returns
You may return most new, unopened items which were not special orders within 14 calendar days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, mattresses, cushions, shower chairs, hygiene items, lift chairs, toilet seats, bracing, patient lifts or items returned more than 14 calendar days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.
